Level 2 Certificate in Information Advice and Guidance

Many job roles involve interaction with customers, clients or colleagues to inform, advise or guide them, and there are many techniques it is important to be aware of in order to carry this out effectively.

This course aims to equip you with the practical skills needed to successfully convey information, advice or guidance in a wide range of situations and sectors. The course covers a variety of key topics crucial to providing an excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.

£249.00

Payment plan available on request

Please contact us for more details

Qualification Fact Sheet

 

Unit 16,  Blackpool Technology Management Centre, Faraday Way, Blackpool  FY2 0JW

 

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