Route/ Sector - Sales, Marketing and Procurement


Apprenticeship Title - Customer Service Specialist

This apprenticeship is suitable for candidates who are professionals providing direct customer support within any sector or organisation types

Delivered over 12 - 18 months, this apprenticeship provides a highly transferable set of knowledge, skills and behaviours, gained by working in a complex or technical area of customer service. As an expert in your organisation’s products and/or services, you share knowledge with your wider team. You gather and analyse data and customer information that influences change and improvements in service.
We tailor delivery using blended learning methods, which meet and develop a variety of learning styles and increase value with embedded additional courses.
Our flexible, partnership approach ensures delivery is suitable for organisational needs, and your candidates are working towards clear expectations to ensure readiness for end point assessment.

Where can this course be taken?

Simply contact Create Care Training

Level 3

Typical Duration : 15 months

Reference : ST0071